Terms
of use

Ordinal provides logistics decision intelligence technology designed to help operators understand the network consequences of operational decisions.

Ordinal may provide functionality relating to network analysis, delivery choices, commitments, network comparisons, operational modelling and related logistics decision support.

The specific functionality available to you may depend on your account, access level, pilot, service arrangement or separate commercial agreement.

Ordinal is intended primarily for business and professional use.

You may use Ordinal only if you are legally capable of entering into the relevant arrangement and, where applicable, authorised to act for the organisation you represent.

You must not use Ordinal in violation of applicable law or of any duty you owe to another person or organisation.

Some areas of Ordinal may require an authorised account.

Where access credentials are provided to you, you are responsible for:

• keeping those credentials confidential;
• using them only for their intended purpose;
• taking reasonable steps to prevent unauthorised access;
• promptly notifying Ordinal if you become aware of suspected compromise or misuse; and
• ensuring that access provided to your organisation is used only by authorised persons.

You must not share, transfer, sell or otherwise make your account or credentials available to an unauthorised person.

Ordinal may suspend or restrict access where reasonably necessary to protect the service, its users, customer data, security or compliance obligations.

You may use Ordinal for legitimate business purposes connected with evaluating, analysing or managing logistics operations and for other purposes expressly agreed with Ordinal.

You must use the platform reasonably and in accordance with these Terms and any applicable agreement.

Any rights not expressly granted are reserved by Ordinal.

You must not:

• access or use Ordinal unlawfully;
• attempt to gain unauthorised access to any system, account, network or data;
• circumvent authentication, access controls, rate limits or security mechanisms;
• interfere with or disrupt the operation or integrity of the service;
• introduce malware, malicious code or harmful material;
• probe, scan or test Ordinal for vulnerabilities without prior written authorisation;
• scrape or systematically extract data from Ordinal except where expressly permitted;
• use another person's credentials without authorisation;
• misrepresent your identity, authority or affiliation;
• use Ordinal to process information you are not legally entitled to provide or use;
• use Ordinal in a manner that infringes another person's intellectual property, confidentiality, privacy or other rights;
• reverse engineer, decompile or attempt to derive source code except to the extent such restriction is prohibited by applicable law;
• reproduce or commercially exploit Ordinal except as expressly authorised; or
• use the service in a manner that materially harms Ordinal, its infrastructure, customers or users.

You retain responsibility for the data you or your organisation provide to Ordinal.

You represent that you have the necessary rights, authority and lawful basis to provide that data and to permit Ordinal to process it for the agreed purpose.

You should provide only information reasonably necessary for the relevant analysis or service.

Where operational datasets contain personal, confidential or third-party information, you are responsible for ensuring that their disclosure and use are lawful.

Ordinal's handling of personal data is also described in the Ordinal Privacy Policy.

Additional requirements relating to customer data may be agreed separately in pilot terms, service agreements, confidentiality agreements or data-processing terms.

Ordinal may generate analyses, comparisons, recommendations, scenarios, delivery choices, optimisation outputs, metrics or other modelled results based on information supplied to the platform and the assumptions applied by the relevant system.

These outputs are intended to support operational decision-making.

They do not constitute a guarantee of future performance, savings, service levels, delivery outcomes, financial returns or operational results.

Historical comparisons or replay scenarios may model how the same demand could have behaved under different decisions or constraints. They should not be interpreted as observed historical performance where the relevant scenario did not actually occur.

Actual results may differ because of factors including:

• data quality;
• incomplete or inaccurate source information;
• traffic;
• weather;
• driver behaviour;
• operational execution;
• customer behaviour;
• fleet availability;
• geographic conditions;
• system integrations;
• business rules; and
• other factors outside Ordinal's control.

You remain responsible for reviewing outputs and exercising appropriate operational judgement before acting on them.

Ordinal provides logistics decision-support technology.

Unless expressly agreed otherwise in writing, information and outputs provided through Ordinal are not legal, financial, accounting, regulatory or other professional advice.

Ordinal does not guarantee that any particular recommendation, scenario or operational decision will achieve a particular result.

Ordinal may assist you in evaluating possible operational decisions, but responsibility for business and operational decisions remains with you.

You are responsible for determining whether an output is appropriate for your circumstances and for considering any information, constraints or risks that may not be represented in the platform.

Where a decision may materially affect customers, employees, contractors, safety, regulatory obligations or business continuity, appropriate human review should be applied.

The quality of Ordinal's outputs depends in part on the quality, completeness and accuracy of the information available to the system.

You are responsible for taking reasonable steps to ensure that information supplied to Ordinal is accurate and appropriate for the intended analysis.

Ordinal is not responsible for errors or limitations in outputs caused by inaccurate, incomplete, outdated or misleading source data supplied by you or on your behalf.

Ordinal and its licensors retain all rights, title and interest in the Ordinal website, platform, software, systems, methodologies, interfaces, designs, documentation, branding and other proprietary materials.

These Terms do not transfer ownership of Ordinal's intellectual property to you.

You may not copy, modify, distribute, sell, license or create derivative works from Ordinal's proprietary materials except where expressly authorised.

“Ordinal”, its branding, visual identity and associated marks may not be used without appropriate permission.

Nothing in these Terms prevents you from retaining ownership of data that you or your organisation lawfully provide to Ordinal.

Rights relating to project-specific reports, deliverables or other materials may also be addressed in a separate written agreement.

If you voluntarily provide ideas, comments, suggestions or other feedback about Ordinal, you permit Ordinal to use that feedback to improve or develop its products and services without an obligation to compensate you, provided that doing so does not grant Ordinal ownership of your confidential information or operational data.

Ordinal may depend on or interact with third-party infrastructure, hosting, authentication, mapping, data, communications or other technology services.

Those services may be subject to separate terms, availability conditions or technical limitations.

Ordinal is not responsible for third-party services outside its reasonable control.

The presence of a link to an external website or service does not necessarily constitute endorsement by Ordinal.

Ordinal may update, improve, modify or discontinue parts of the website or platform from time to time.

We may also perform maintenance or take systems temporarily unavailable where reasonably necessary for security, reliability, maintenance or development.

Unless a specific service level has been agreed separately in writing, Ordinal does not guarantee uninterrupted or error-free availability.

We may make reasonable changes to the service as the product develops, provided that any separate contractual commitments remain subject to their applicable agreement.

You must not attempt to compromise the security or integrity of Ordinal.

If you reasonably believe you have discovered a security vulnerability, please report it responsibly to:

hello@ordinalsa.com

Do not exploit, publicly disclose or use a suspected vulnerability to access data or systems beyond what is necessary to identify the issue.

Your access to Ordinal may expose you to information that is confidential or commercially sensitive.

You must not disclose or misuse confidential information obtained through the service where you know, or reasonably should know, that the information is confidential.

Separate confidentiality obligations may also apply under a non-disclosure agreement, pilot agreement, services agreement or other contract.

Where a separate written agreement contains confidentiality terms, that agreement will govern to the extent of any inconsistency concerning the relevant confidential information.

Ordinal may suspend or terminate your access where reasonably necessary, including where:

• you materially breach these Terms;
• continued access creates a security or legal risk;
• access was granted temporarily and the relevant period has ended;
• an applicable commercial arrangement ends;
• we reasonably suspect unauthorised or abusive use; or
• suspension or termination is required by law.

You may stop using the public website at any time.

Rights and obligations that by their nature should continue after termination will survive, including provisions concerning intellectual property, confidentiality, disclaimers, liability and governing law.

Ordinal aims to provide reliable and useful technology, but the website, platform and outputs may contain errors, limitations or interruptions.

Except to the extent expressly stated in a separate written agreement or required by applicable law, Ordinal is provided on an “as available” basis.

To the extent permitted by applicable law, Ordinal does not make warranties that:

• the service will always be available or uninterrupted;
• every error will be corrected;
• every dataset will be suitable for analysis;
• outputs will always be accurate or complete;
• recommendations will produce a particular operational or commercial result; or
• use of Ordinal will result in particular savings, efficiencies or service improvements.

Nothing in these Terms excludes rights or obligations that cannot lawfully be excluded.

To the maximum extent permitted by applicable law, Ordinal will not be liable for indirect, incidental, special or consequential losses arising from use of the website or platform, including loss of anticipated savings, profits, revenue, business opportunity or data, except where such liability cannot lawfully be excluded.

Any liability relating to a paid pilot, subscription, professional service or other commercial engagement may be subject to separate limitations agreed in the applicable written contract.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by applicable law, you are responsible for losses, claims or liabilities arising directly from your unlawful use of Ordinal, your material breach of these Terms, or data you provide without the necessary authority or rights.

This section does not create liability where such liability would be inconsistent with applicable law.

Network analyses, pilots, subscriptions, integrations, professional services or other commercial engagements may be governed by a separate proposal, order form, statement of work, pilot agreement, services agreement or other written contract.

Where such an agreement conflicts with these Terms regarding the relevant paid or contracted service, the separate written agreement will prevail to the extent of that conflict.

These Terms do not themselves establish pricing, service levels, payment terms, pilot duration, data-retention commitments or other commercial terms unless expressly stated.

Ordinal's processing of personal data is governed by the Ordinal Privacy Policy and applicable law.

The Privacy Policy is available at: Privacy Policy

Ordinal may update these Terms from time to time to reflect changes to the service, applicable law or the way Ordinal operates.

The current version will be published on this page with its latest revision date.

Where required by applicable law or an applicable agreement, additional notice may be provided for material changes.

Continued use of Ordinal following an effective change may constitute acceptance where permitted by applicable law.

These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia.

Subject to any mandatory legal requirements or any different dispute-resolution mechanism expressly agreed in writing, disputes arising from or relating to these Terms or use of Ordinal will be subject to the competent courts of the Kingdom of Saudi Arabia.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

A failure by Ordinal to enforce a provision of these Terms does not constitute a waiver of that provision.

You may not transfer your rights or obligations under these Terms without Ordinal's prior written consent where such consent is legally required.

Ordinal may assign rights or obligations where permitted by law, including in connection with a corporate restructuring, financing, acquisition or transfer of the relevant business.

These Terms, together with the Privacy Policy and any applicable separate written agreement, constitute the relevant terms governing your use of Ordinal.

For questions concerning these Terms of Use:

Ordinal

Riyadh, Saudi Arabia

hello@ordinalsa.com